By Tendai Guvamombe
Harare, Zimbabwe (News Of The South) -Today 4 June 2019 Postal and Telecommunications Regulatory Authority (POTRAZ) launched the highly anticipated 2018 Consumer Satisfaction Survey Report at its headquarters in the Capital.
The survey anchored on the much anticipated service expectations, establishing level of satisfaction determination and to generate recommendations aimed to improve consumer satisfaction in the postal telecommunications and courier services sector.
Speaking at the launch POTRAZ Director General Dr. Gift Machengete said at the launch was part of looking into the critical roles played by consumers in the economic progressions visa vee their anticipated demands from thier service providers.
“Consumers play a critical role in any economic ecosystem. Consumers are the basic entity upon which service providers and regulators like us have reason for existence.”
“This is the reason why all our regulatory work revolves around maximising consumer welfare and we take it very serious,”
He also reiterated that the survey will be a start up platform to assess consumer’s level of satisfaction under the regulatory review processes.
“Through consumer satisfaction surveys, we get to understand what consumers feel about the services that fall under our regulatory purview and whether our interventions are effective and how best we can improve on them.”
Furthermore the POTRAZ boss took the opportunity to urge operators to always thrive the best to meet the clientele targets as a way to bring out sustainable growth.
“However, your sustainability also depends on the consumers’ willingness and ability to buy your services, if consumers shun your services or do not afford the services, there is no business for you.”
Topline Research Solutions (TRS) presented this year’s 2018 consumer satisfaction survey which was attended by various representatives from the corporate world.
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