By Beaven Dhliwayo.

Harare, Zimbabwe. (News of The South), 2018 – Econet Wireless Zimbabwe Pvt Ltd, the parent company of EcoCash and Steward Bank said that there are no plans to discontinue the Swipe into EcoCash service, amid reports that ZimSwitch had asked Steward Bank to discontinue the service.

On Tuesday the General Manager of ZimSwitch, Cyril Nyatsanza, issued a statement which tabled the reasons behind the move to order EcoCash to stop the service.

“Reference is made to several meetings between Steward bank and the Reserve Bank of Zimbabwe NPS division in an effort to find a solution to the Swipe into EcoCash transaction challenges which have been raised by the industry.

“You will be aware that at one of the meetings, the RBZ was categorically clear that Swipe into EcoCash is not a purchase transaction and should not be switched as such.


“We note with concern that Steward Bank has failed to implement the change and swipe into EcoCash transactions continue to be routed as transaction type 00-Purchase instead of the agreed type 50. Steward bank is therefore directed with effect from Wednesday 23 May to suspend with immediate effect the processing of the swipe into EcoCash transactions across Zimbabwe until transaction type has been regularized,” read the statement.

However, officials at EcoCash/Steward Bank announced that the parties have resolved their issues and therefore EcoCash/Steward Bank.

In a press statement EcoCash said the service was going to be functional and that there were no plans to discontinue the service anytime soon.

“Econet Wireless Zimbabwe Pvt Ltd, the parent company of EcoCash and Steward Bank, wishes to advise its customers and the transacting public that the Swipe into EcoCash service is available and there are no plans to discontinue it.

“Contrary to some media reports suggesting otherwise, the company wishes to reiterate that the Swipe into EcoCash service is up and running, and available for use by all customers.

“The company will continue to work with all relevant stakeholders to ensure that all users of the service continue to enjoy the convenience it brings them without any interruption,” it said.

The Swipe into EcoCash services has been causing problems to the transacting public since the beginning of the year and in February EcoCash came out and stated that the problems that customers were facing whilst trying to transact using the platform were a result of server issues.

The problems include double debits, delayed confirmation of transactions or failure to transact.



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