Harare. (News Of The South) – Zimbabwe. – WOW!!! it was yet another moment to shine again, at the National Manager of the Year Awards when the youthful management practitioner Mr Benson Mukandiwa (F.CICRMA, M.ZIM, M.CMI, M.MAZ) on the night of Friday 5th of June, 2015 scooped the prestigious National Young Manager of the Year Award.
The award was conferred by the Zimbabwe Institute of Management at a function held at the flamboyant Meikles Hotel, in the Zimbabwean capital city of Harare.
This was a double for him to seal the final race; since he had scooped the Winners Award of Southern Region in the same category on the night of Thursday 16th of April, 2015 at Holiday Inn Hotel, Bulawayo.
This comes barley after five months of being conferred a highly esteemed membership as a Fellow professional by Chartered Institute of Customer Relationship Management Africa (CICRMA); in recognition of his outstanding writings on Customer Relationship Management as a profession by virtue of his self-efficacy in expressing abundant talent; investing much time and treasure in writing business articles, published research papers and publishing two books focusing on Customer Relationship Management.
An extract from Benson’s personal comment on his Facebook wall after posting pictures for National Manager of the Year Award sums it all to reflect the level of his excitement after this yet another notable achievement it reads I quote “Once again I ask – When you’re counting diamonds, do you get tired?”
According the Who’s Who Southern Africa (http://whoswho.co.za)“ The leading guide to everyone who’s anyone in Southern Africa” which boasts of over298,000 plus active complete profiles of the Who is Who in the Southern Africa region, these include the leading captains of Industry, politicians, celebrities among other notable individuals; Benson Mukandiwa (F.CICRMA- M.ZIM-M.CMI-M.MAZ) is currently ranked 203rd in the region, ranked 53rd in his industry across Southern Africa, ranked 4th position in the country of origin Zimbabwe, ranked 2nd position in his city of birth Harare and currently is the only one in his current organisation where he is engaged in Zimbabwe.
His profile views have surpassed 135,000 view mark. There are four status grades ranking from the lowest: 1st is Member, 2nd Noteworthy, 3rd Professional and highest Who’s Who. Benson is classified in the Who’s Who which infers that he stands out in his field of expertise, and have significantly contributed to the Southern African social, cultural, political or economic landscape. His profile displays a total of 13 badges out of 23, of which 9 are Gold badges as: All-rounder, Achiever, Associate, Brainiac, Complete, Philanthropist, Pioneer, Scholar and Workaholic, 2 Silver badges as Accomplished, Academic; lastly 2 Bronze as: Athlete and Champion. In a nutshell Who’s Who Southern Africa sums up his profile (http://whoswho.co.za/benson-mukandiwa-471173) as follows:
Currently resides in: Bulawayo, Zimbabwe. Born in Harare Zimbabwe .
“Benson Mukandiwa F.CICRMA, M.ZIM, M.CMI, M.MAZ is a profound accomplished Customer Service Strategist and think tank equipped with 15 years plus management practitioner leadership experience, having worked at various managerial capacities in hospitality, retail, human capital development and insurance industries.
Mukandiwa is a Customer Experience Management (CEM) expert equipped to empower brands with the knowledge and tools for the ultimate customer experience. His expertise focuses on how to build loyalty, drive revenue, and maximize client satisfaction with proven CRM and CEM strategies and solutions. He is a champion of many talents and have worked across different industries within his career.
Mukandiwa is currently engaged as Branch Administrator by Nyaradzo Group. His expertise is acknowledged across multiple networks and by fellow associates at various institutions, clubs and organizations henceforth; among notable elected and appointed positions he serves as: (a) Branch Executive Committee Chairperson for Southern region which makes him an ex-officio Board member of the Council of the Zimbabwe Institute of Management(ZIM); (b) Independent Competitions Judge at Zimbabwe International Trade Fair(ZITF); and (c) Independent Facilitator of Programmes for Success Motivation International (SMI), Marketers Association of Zimbabwe (MAZ).
Hard work and being innovative are marks of his career and has made him eligible for highly-regarded positions in the society. He has displayed remarkable talent in his field of expertise and as a result have significantly contributed to the Southern African social, cultural, political or economic landscape thus he surely been engineered for greatness, and strives to continually raise the bar. In his lifestyle and books he tries to impart real-world life skills, like leadership, salesmanship, innovation and networking. His past positions include Regional Business Development Executive, Head of Internal Audit Operations, Retail Operations Manager, Retail Area Manager, Branch Manager, Assistant Manager, Administration Supervisor, and Customer Service Supervisor.
The multi- award-winning manager and scholar who scooped the National Award for Young Manager of the Year 2014 to make it a double after scooping the same award at Regional level conferred by highly esteemed Zimbabwe Institute of Management; once again did set a new record as he became the first ever graduate of the Zimbabwe Institute of Management to record a double award twice in a row both as a scholar and a management practitioner; in 2011 he scooped both the Regional and National Best Scholar Award and was named the Best Student in Executive Diploma in Business Leadership (EDBL) 2010-2011 class.
Benson is a Fellow Member of the Chartered Institute of Customer Relationship Management Africa (F.CICRMA); Full member of Zimbabwe Institute of Management (M.ZIM), Chartered Management Institute (MCMI-UK), and Marketers Association of Zimbabwe (M.MAZ); Internationally Published business author, customer experience leadership research-fellow, erudite scholar & an impeccable Facilitator.
He graduated twice from the Zimbabwe Institute of Management and St Linus University, Dominica where he aced his-final exams in Business Leadership (EDBL), Supervision and Management (DSM) and graduated Magna Cum Laude in Bachelor of Science Management and Marketing Intelligence (BSc. MMI) respectively. Pending now is the final stage thesis defense for Master of Science – Marketing Intelligence”.
He gets inspiration, fun and pleasure from writing non-fictional business books, articles, playing Sudoku puzzles, chess, reading, business-motivational facilitator & listens to motivational material, farming, jogging/cycling and motivational speaking. Taking some golf lessons now. Benson is happily married to wife Martha, and the couple is blessed with two sons, King Ethan and King Edric.
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